Senate panel on modernizing government to include review of DMV operations, traffic amnesty

Sen. Bob Hertzberg hearing to begin at 10 a.m. Tuesday, Dec. 15

December 11, 2015

SACRAMENTO – Sen. Bob Hertzberg is convening a hearing Tuesday to examine customer service at the state Department of Motor Vehicles, including experience with the recently enacted traffic fine amnesty program.

The review by the Committee on Governance and Finance Subcommittee on Modernizing Government, chaired by Hertzberg, D-Van Nuys, will look at DMV practices, including licensing immigrant drivers, the new “motor voter” law and implementation of the state’s new amnesty program for minor traffic tickets.

“As more and more services become available online, government is under increasing pressure to better serve residents,” Hertzberg said. “Customer expectations and industry standards are shifting. This hearing will look at DMV’s practices that can serve as a model for other agencies as well as remaining challenges in new DMV programs.”

  • WHO: Chair Sen. Bob Hertzberg. Witnesses include:
    • Stephanie Dougherty, DMV Enterprise Planning and Performance branch chief;
    • Robert Crockett, DMV Budget and Fiscal Analysis branch chief;
    • Cory Jasperson, director of governmental affairs for the California Judicial Council;
    • Mike Herald of the Western Center on Law and Poverty;
    • Darby Kiernan of the California State Association of Counties.
    • Blanca Castro of the American Association of Retired People;
    • John Thomson, founder and CEO of PayIt, a credit card processing system;
  • WHAT: A hearing on modernizing California government.
  • WHEN: 10 a.m. Tuesday, Dec. 15, 2015.
  • WHERE: State Capitol, Room 3191, Sacramento.
  • WHY: To examine customer service at the DMV and other agencies, including the recently-enacted traffic fine amnesty program.

SPECIAL NOTE: This hearing can be watched live by going to the Senate homepage at or clicking HERE:

For more, visit Hertzberg’s Web site at the address below.

Bob Hertzberg, chair of the Senate Committee on Governance and Finance, represents nearly 1 million San Fernando Valley residents of Senate District 18, which includes part of Burbank and the following communities in Los Angeles: Arleta, Granada Hills, Hansen Dam, Lake View Terrace, Mission Hills, North Hills, North Hollywood, part of Northridge, Pacoima, Panorama City, Sherman Oaks, Studio City, part of Sun Valley, Sylmar, Toluca Lake, Valley Glen, Valley Village, Van Nuys, the City of San Fernando and Universal City. See a district map HERE or at  After serving in the Assembly from 1996-2002, including two years as Speaker, Hertzberg invested in solar, wind and electric-car projects; and worked for structural changes in government through the Think Long Committee of California. More HERE or at


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